Andrew Won
Customer-focused leader with expertise in technical account management, escalation resolution, and team empowerment. Passionate about driving success through collaboration and innovation.
- Role
- Senior Manager of Escalations at Rapid7
- Location
- Rancho Cucamonga, CA, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Andrew Won
As a Senior Manager of Technical Account Management at Rapid7, I lead a world-class team…
Experience
Senior Manager of Escalations
Aug 2023 — Present · Los Angeles County, CA, US
Skills
- Call Centers
- Management
- Product Management
- Project Management
- Technical Support
- Building Great Teams
- Software Documentation
- E-Commerce
- Salesforce.com
- Call Center
- Net Promoter Score
- Mobile Devices
- Customer Satisfaction
- Training
- Data Center
- Account Management
- Customer Experience
- Start-Ups
- Cloud Computing
- Networking
- System Administration
- Customer Service
- Team Leadership
- Vendor Management
- Troubleshooting
- Coaching
- Leadership
- Crm
- Quality Assurance
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