Andrew Barrocas
Customer Strategy & Operations @Intuit
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WORK HISTORY
Customer Strategy & Operations @Intuit
New York, NY, US
Part of Intuit Mailchimp\'s Customer Success Strategy & Operations team, having supported a best-in-class global Customer Success function (responsible for ~$800MM ARR) from the ground up with a focus on driving revenue growth, retention, and operational excellence.In this role, I:• Define and execute customer success (post-sale) strategies that align to business objectives, ensuring teams are positioned to maximize customer retention, growth, and meaningful segment-specific outcomes• Partner with cross-functional teams across Sales, Marketing, Product, Finance, IT, Data Science, and the Field to drive execution for CS initiatives & programs• Leverage advanced analytics (SQL, Tableau, Looker, Excel) to support Executive decision-making in regular forums (WBR, MBR, QBR)• Drive tooling & strategy decisions across RevTech suite of offerings to support key CS-led workflows & usecases
EDUCATION
Florida International University
Bachelor of Arts (B.A.), Professional, Technical, Business, and Scientific Writing
Clemson University
Master of Arts (M.A.), Human-Computer Interaction
Florida International University
Certificate, Digital and Interactive Media
Quantic School of Business and Technology
Executive MBA, Business Administration and Management, General
SKILLS
ABOUT ANDREW BARROCAS
10+ years experience doing the following across a mix of customer/strategy & ops roles: GTM Strategic Planning & Execution Revenue Metrics & Forecasting RevTech / Account Management Tooling & Strategy Advanced Analytics (SQL, Excel, Tableau, Looker) Data-Driven Storytelling Customer Experience Strategy (VoC / VoE) Service Design / Process OptimizationIndustry expertise in: Management Consulting Healthcare Financial Services / FinTech eCommerce B2B SaaS Startup Environments / Incubators
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