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Andrea Coutu
In-person Payments Product Manager @Xplor Pay
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WORK HISTORY
In-person Payments Product Manager @Xplor Pay
Develop and implement in-person payment acceptance strategy, working closely with vendors like Adyen and Stripe to ensure local and global consistency in solving payment-related challenges- Own the terminal strategy specifically in the United States market, ensuring alignment with overall global objectives. Collaborate with internal teams and external partners to drive the adoption of innovative payment solutions, such as tap to pay and QR code payments- Explore and navigate the cultural differences and nuances in payment preferences across regions including APAC, EU, UK, Canada, and the Philippines- Ensure the terminal-based solutions accomplish the needs of business objectives, and where not, develop a plan to close the gaps needed.
EDUCATION
University of South Florida
Bachelor’s Degree, Economics
Lecanto High School
High School, IB Programme
SKILLS
ABOUT ANDREA COUTU
I\'ve spent the last 10+ years living at the intersection of payments and healthcare — two of the most complex, technically demanding, and fast-moving industries in financial services.My career started hands-on — analyzing payment transactions, resolving disputes, and supporting clients through complex technical issues at InstaMed, one of the country\'s leading healthcare payment platforms. From there I grew into technical operations, client success, and product leadership, ultimately reaching VP of Product at InstaMed, a J.P. Morgan company.Throughout that journey I\'ve developed deep expertise in what it actually takes to get payments working — from the transaction level up. I\'ve managed complex integrations across REST APIs, PMS/IVR systems, SSO, and NVP. I\'ve worked hands-on with major payment processors including Elavon, TSYS, and Chase. I\'ve onboarded clients, trained partners, resolved escalations, and built the processes that keep payment systems running smoothly across regulated healthcare and fintech environments.Before my current role I led go-to-market programs for healthcare payment solutions at Elavon across banking channels — building enablement programs and training partners to confidently deliver complex payment solutions to healthcare clients. Today at Xplor Pay I own in-person payment acceptance strategy across the US market — managing vendor relationships and ensuring payment solutions meet both merchant needs and payment industry requirements.What I love most is getting into the details — understanding how systems connect, where things break, and how to make complex implementations work seamlessly for clients. I\'m at my best when I have a clear problem to solve, a client to deliver for, and a team to execute with.I hold a B.S. in Economics from the University of South Florida Honors College and am based in Irvine, CA.Always happy to connect with others in payments, fintech, and healthcare technology.
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