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Andrea Maria Cannata
Executive Manager @Accenture
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WORK HISTORY
Executive Manager @Accenture
Current- Project/Program Manager @ Accenture CloudFirst platform building distinctive competencies of Software as a Service Delivery methodologies (Salesforce).Past- Program Manager of a big System Integration project for a Labor Government Agency in Middle East: responsible for Delivery management, financial planning and cost management- Head of Transition to Operation program: leading the Operations team responsible tohandover the system after go live. Definition of Service Management processes such as changemanagement, incident management, release management, Knowledge management, Service Catalog. Responsible for Operating and governance model definition, SLA/KPI/OLAs- Responsible of solution definition for several bids on the health and public services domain inItaly and Saudi Arabia: bid manager, RFP responsible, solution definition, solution plan review,business development cost estimation, software selection, activity planning and team coordination- Delivery manager within the Regional Information systems framework contracts- Head of Application Development and Application Maintenance services for a leadr Telco Company- Project leader of the Application Operations Innovation team- Service Manager of the Global Support Unit for all the worldwide affiliates of a major Telco company- Project Manager of the Quality and Assurance team for the enabling platform and value added products of a major Telco company.
EDUCATION
Università di Catania
Master degree in Engineering - spec. Telecommunications
SKILLS
ABOUT ANDREA MARIA CANNATA
I am currently leading the Accenture Technology Hub in Ticino and Go to Market Swiss Portfolio lead the Salesforce Business Group and leading Sales for Retail, Fashion, Luxury & Consumer Goods, Energy & Utility, Natural Resources, Agribusiness Industries in the whole DACH region. I am Senior Program Manager and Senior Delivery Lead expert in the Software as a Service delivery methodology - focused on Salesforce Services in central Europe. I support big and complex organization to Implement AI-driven business processes and activate productivity Improvements leveraging generative AI tools to streamline and automate all corporate and operational workflows. I have more than 20 years of international experience in Consulting and System Integration Management. Result oriented with proven record on Projects and Program Management, Application Service Management, Client Management and Contract Management.I have strong experience on projects’ delivery, solutions portfolio, contracts’ revenue and cost management, financial control, application outsourcing contracts, people management, technical-commercial proposals for RFI/RFQ/RFPs. I am recognized as Subject-Matter-Expert in SaaS, Salesforce.com, Service Cloud, AI, GenAI, Chatbot, Google for work, Cloud Based applications, CRM, Digital advertising, Billing, Agile methodology, ITIL Framework, Application Outsourcing Managed Services.My personality- Highly motivated, with strong management and leadership capabilities- Capable to combine Presale, Delivery and Service Management skills- Strong experience matured over multi-years’ international experience in different industries: Consumer Good, Retail, Telecoms, Heath and Public Services- Robust Technical background, which represented solid foundation to evolve to a Business-oriented and Management profile- Able to combine Business Process and Technical coordination- Always ready for new challenges stepping over from comfort zone moving from different Industries.Fluent in Italian, English and very good in French.
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