Andrea R.
Solutions Architect @Serco
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WORK HISTORY
Solutions Architect @Serco
BE
EDUCATION
The Open University
Bachelor's degree (Honors), Business Studies with ICT
ABOUT ANDREA R.
A flexible, self-motivated individual with a proven track record in Service Delivery Consultation, ITSM Solution Architecture and Transformation. Lead service architect on pre-sales bids for FTSE 250 company and Solution Architect for FTSE 100 company.An ITIL Expert, providing consultation and delivery of processes inclusive of full lifecycle methodology to provide cross functional collaboration. Leadership skills while providing both operational and process driven goals enable to provide a holistic insight to find the best possible solution utilising a proactive approach.Lead Technical Writer experience for large contracts (bids up to £50 million) within the UK and Europe.Experienced in procurement of ITSM toolsets, working with proposals and finding a solution. Multiple projects working on existing service management improvements and design. Designed and managed service transition processes as well as managing service desk teams.My roles have included designing the operational strategy and providing the solutions to fulfil that strategy within transformation projects. I have extensive experience working with 3rd parties and in recent roles procuring and configuring new ITSM solutions with vendors from the Gartner upper quadrant.I have comprehensive experience in communicating with all levels of management, 3rd parties and global teams to deliver superior levels of service. I am adept in building robust relationships with both internal and external customers, with the capacity to work on my own initiative and take ownership and responsibility of issues.
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