Andrea Meade

Cs Training Manager @Shopbop

Madison, WI, US

Oversee training and development for Shopbop Customer Service world-wide and manage customer service quality assurance team.COACHING & DEVELOPMENT: • Design, implement and facilitate training programs & materials for Shopbop Customer Service network globally. • Provide training assistance to meet business goals & leverage metrics to measure the effectiveness of training programs against business goals. • Create & maintain high-quality, accurate training materials and programs. • Ensure and drive best practices standardization across all sites globally. QUALITY ASSURANCE: • Manage quality assurance team, ensuring quality metrics are met and supported • Track and communicate training goals, assignments and progress. • Administer methods for gathering and tracking training metrics. • Analyze and understand data to suggest improvements for training and operations. • Track and communicate training goals, assignments and progress.

University of Wisconsin-Stevens Point

Bachelor of Science (B.S.), Biology, General