Andrea Cherilus

Administrative Support Specialist @United States Air Force

Ramstein Air Base, DE

Supports a team of 6 senior leaders while accepting calls, scheduling daily interviews, and calendar management; Transcribes detailed handwritten notes and ensures that active communication was maintained from start to finish• Complies detailed data, while providing personnel support and submitting up to 7 reports daily; Maintains office supply inventory worth $100K; Owned the process from fulfillment to disbursement• Provides detailed financial counseling to 20+ patients daily; Reviews accounting procedures, calculates patient liability, and arranges detailed payment plans• Coordinates new hire orientation, training manuals, and education path with supervision from the non-commissioned officer• Cleared a 20-year patient payment backlog within 6 months; Developed a process control tool, decreasing case load by cases, while maintaining a 96% accuracy rating• Implemented surveying tool and increased overall satisfaction by 22% in less than a year• Led the organizing, planning, and scheduling of over 500 training courses for current and new employees• Implemented process improvement procedures which resulted in a time savings of 10 hours per week of the conference software process

Wayland Baptist University

Bachelor of Business Administration - BBA