Amy Long

Retail Operations Manager @Vacheron Constantin

New York, NY, US

Drive seamless execution of boutique operations, including overseeing policy and procedure execution, inventory control, internal audits, SAP POS systems, KPI reporting, and clienteling/selling tools- Spearheaded full life cycle management of three boutique relocations and one opening, including defining project scope, allocating required resources, and monitoring progress to meet strict deadlines- Organized retail teams and cross-functional departments to evaluate policies, identify bottlenecks, and promote culture of continuous improvement- Compiled and analyzed complex datasets, translated results into understandable terms, and delivered insight-based reports to facilitate informed decision-making- Improve collaboration among all regions by implementing long-term strategies and mentoring teams towards shared goals- Accelerate growth of boutiques and expand market share by designing and executing new operational training programs- Achieved double-digit YoY boutique growth by providing cutting-edge operational, sales, and innovative solutions to teams- Build a competitive and agile retail environment by optimizing alignment with headquarters\' strategies and best practices- Led commission program for internal boutiques, including steering SKU management, calculating monthly commissions, and ensuring accurate regional compensation- Oversee annual order process by collaborating with cross-functional teams and aligning regional needs with HQ objectives- Managed internal boutique repair and maintenance budget, vendor contracts, and invoicing processes to ensure optimal allocation of resources.

Lorenzo Dé Medici Art Institute in Florence, Italy

Study Abroad

Iowa State University

Bachelors of Science