Amy Long
Forward-thinking leader with proven expertise in strategic operations oversight and cross-functional team leadership.
- Role
- Retail Operations Manager at Vacheron Constantin
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Amy Long
As an accomplished operations professional with a proven track record of optimizing…
Experience
Retail Operations Manager
Jan 2021 — Present · New York, NY, US
Drive seamless execution of boutique operations, including overseeing policy and procedure execution, inventory control, internal audits, SAP POS systems, KPI reporting, and clienteling/selling tools- Spearheaded full life cycle management of three boutique relocations and one opening, including defining project scope, allocating required resources, and monitoring progress to meet strict deadlines- Organized retail teams and cross-functional departments to evaluate policies, identify bottlenecks, and promote culture of continuous improvement- Compiled and analyzed complex datasets, translated results into understandable terms, and delivered insight-based reports to facilitate informed decision-making- Improve collaboration among all regions by implementing long-term strategies and mentoring teams towards shared goals- Accelerate growth of boutiques and expand market share by designing and executing new operational training programs- Achieved double-digit YoY boutique growth by providing cutting-edge operational, sales, and innovative solutions to teams- Build a competitive and agile retail environment by optimizing alignment with headquarters\' strategies and best practices- Led commission program for internal boutiques, including steering SKU management, calculating monthly commissions, and ensuring accurate regional compensation- Oversee annual order process by collaborating with cross-functional teams and aligning regional needs with HQ objectives- Managed internal boutique repair and maintenance budget, vendor contracts, and invoicing processes to ensure optimal allocation of resources.
Education
Lorenzo Dé Medici Art Institute in Florence, Italy
Study Abroad
Iowa State University
Bachelors of Science
Skills
- Retail
- Merchandising
- Customer Service
- Sales
- Fashion
- Marketing
- Visual Merchandising
- E-Commerce
- Apparel
- Operations Management
- Inventory Management
- Microsoft Office
- Trend Analysis
- Retail Pro
- Microsoft Dynamics
- Management
- Training
- Sales Management
- Store Management
- Public Relations
- Trend
- Marketing Strategy
- Customer Satisfaction
- Email Marketing
- Analysis
- Wholesale
- Full Circle
- Mac and Pc Oriented
- Magento
- Xpos
- Microsoft Excel
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