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Start for FreeAmy Freedman
Service Design Team Lead @International Trade Administration
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WORK HISTORY
Service Design Team Lead @International Trade Administration
EDUCATION
University College London, U. of London
Master of Science (MSc)
Cleveland State University
Bachelor of Arts (BA)
Cleveland State University
Bachelor of Business Administration (BBA)
SKILLS
ABOUT AMY FREEDMAN
With a steadfast commitment to enhancing employee and customer experience within the International Trade Administration, my focus lies in elevating knowledge sharing and improving communication on a global scale. My role encompasses leading ITA’s CX/EX Program, managing multiple products including an internal expertise locator system, intranet, and direct-to-consumer services for b2b matchmaking and market intelligence. Our team\'s efforts in knowledge transfer for critical roles and information management have helped streamline internal processes, reduce search times, and improve service delivery. My previous tenure as a Senior International Trade Specialist provides a strong foundation in international business, exporting, client relationship, and sales.
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