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Strategic Manager Technical Product Owner - Communications @Nz Police
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WORK HISTORY
Strategic Manager Technical Product Owner - Communications @Nz Police
Porirua, NZ
Strategic Manager responsible for delivering and supporting mission-critical communications capabilities that enable frontline policing and national emergency response, with nationwide accountability for the strategic product management, resilience, and evolution of communications technologies supporting Radio dispatchers and 105, and other non-emergency public contact services.Responsible for ensuring frontline policing and emergency response are supported by resilient, secure, and continuously available communications platforms.
EDUCATION
Faculty of Engineering
Bachelor’s Degree, Computer Engineering
SKILLS
ABOUT AMER
With over two decades of IT experience spanning Operations, Design and Build, Complex Solutions, and DevOps, I bring a wealth of expertise in leading cross-functional teams to deliver robust IT solutions. In my previous role I oversaw a team of 14 engineers across Wellington, Auckland, Nelson, and offshore locations. My goal is to lead by example, fostering a culture of continuous improvement and helping my team reach their maximum capabilities.Throughout my career, I have demonstrated a strong commitment to operational excellence and stakeholder engagement. I have managed complex projects involving cloud and on-premises solutions, ensuring seamless delivery, support, and maintenance for a diverse portfolio of enterprise and government clients. My technical initiatives include the development of automation tools, AI-powered operational bots, and mobile reporting apps, which have significantly enhanced our operational efficiency and service reliability.Key highlights of my career include-Leadership and Team Development: I successfully expanded our team, boosting service delivery and innovation. My focus on personal development has led to the achievement of 15 professional certifications within a year.Project Management and Technical Expertise: I have led major migrations, including the transition of contact centers for IRD and NZAA to cloud solutions. My expertise in cloud architecture and strategic project management has been instrumental in delivering high-quality, scalable solutions.Operational Efficiency: I have managed the operation and architecture of numerous VMs and applications, supporting mission-critical environments 24/7. My efforts in developing and implementing automation tools have improved our efficiency and reliability.I am passionate about staying ahead in the fast-paced IT landscape and continuously seek to enhance my skills. My certifications include AWS Architect, multiple Genesys Cloud certifications, and I am currently pursuing Azure Administrator certification.I am eager to bring my technical proficiency, leadership experience, and dedication to excellence to your team.
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