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Amit Goel
Associate Director Flipkart & Myntra Planning and Customer Experience @Flipkart
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WORK HISTORY
Associate Director Flipkart & Myntra Planning and Customer Experience @Flipkart
Bengaluru, IN
July 24 ~ Present : Central Planning and Customer Experience Lead | Flipkart & Myntra | Driving CX Excellence Across Forward, Reverse & Conversion Journeys- Customer Experience Lead at Flipkart & Myntra : Leading initiatives that enhance customer interactions across Contacts, Forward & Reverse Logistics, Conversion, Product Exchanges (Prexo), Misroutes & RTO, and CX Scores, ensuring a seamless end-to-end experience- Leading Central Planning team for Supply accuracy, Capacity Planning to attain forecasted demand, Expansion of Infrastructure for Non-Large and Grocery categories whilst focusing on both First Mile and Last Mile logistics- Lead for Business Peak Planning initiatives, 3PL Collaboration, driving strategies for expansion and enhancing serviceability across diverse regions- Drive End-to-End Optimization across service levels, inventory management, and cost structures, ensuring robust, scalable, and cost-effective supply chain operations.Nov 20 ~ Mar 21- Lead Regional Business Operations for the Large Appliances and Furniture category, overseeing the performance and efficiency of Distribution Centers, Mother Hubs, and Cross Dock sites- Lead Regional Expansion and Optimization Initiatives, ensuring that infrastructure and processes scale effectively to support business growth and increasing customer demand in the Large Appliances and Furniture segments
EDUCATION
Indian Institute of Management, Lucknow
Post Graduate Diploma in Management (MBA), General Management
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Electronics And Telecommunication
Panjab University
Master of Engineering - MEng, Electronics
SKILLS
ABOUT AMIT GOEL
Results-driven Operations Leader with 18+ years of diverse experience across E-Commerce, International Air Express Logistics, Fintech, US Mortgage, FMCG, Product Development and Manufacturing. Proven expertise in designing and executing cost-efficient First, Middle and Last Mile supply chain strategies that drive operational excellence. Skilled in high-quality decision-making amid ambiguity and complexity. Adept at aligning cross-functional stakeholders, influencing without authority and driving value through strategic multitasking without compromising risk or quality. Renowned for implementing transformative initiatives that enhance process efficiency, productivity and business performance at scale. Skilled in building and leading high-performing cross-functional teams, while effectively engaging senior leadership, partners and customers to drive continuous value and innovation.Key Achievements- Led end-to-end strategies in Performance, Cost, Capacity Planning, Customer Experience and Process Improvement : successfully executing roadmaps that delivered business impact for Amazon.in and the Flipkart Group- Conceived and implemented the ‘Flex’ model at Better.com : enabling workforce cross-skilling and upskilling for optimized resource utilization and enhanced service delivery- Streamlined cargo operations at an international airport for DHL Express, ensuring swift shipment movement while maintaining strict safety, security, and operational compliance.
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