Amie F.
Customer Success Manager @Ramp
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WORK HISTORY
Customer Success Manager @Ramp
Lead end-to-end onboarding for newly closed Ramp customers, ensuring fast, thorough, and successful implementations in partnership with Commercial Account Managers•Partner with customers to deeply understand existing workflows, pain points, and barriers to adoption, tailoring implementation strategies to drive full platform rollout•Drive revenue and customer retention by proactively managing implementation timelines, removing blockers, and reinforcing the value of Ramp as a high-impact financial platform•Serve as a product and integration expert across Ramp’s suite, advising customers on configuration, integrations, and best-practice usage•Balance multiple concurrent onboarding projects while maintaining high standards for communication, follow-up, and proactive customer engagement•Act as a voice of the customer by collaborating closely with Product and Engineering teams to surface, prioritize, and resolve customer feedback•Contribute to building and scaling the Implementation function by developing onboarding processes, policies, and best practices
EDUCATION
King's College
Bachelor of Applied Science (BASc), Accounting and Business/Management
SKILLS
ABOUT AMIE F.
Strategic Account & Project Manager | SaaS | FinTech | Customer Success | Process Optimization | AI-Driven SolutionsCustomer Success and Implementation leader with experience managing enterprise SaaS portfolios and ERP-integrated deployments. I help organizations accelerate onboarding, improve adoption, and achieve measurable ROI through automation, workflow optimization, and executive alignment.With a background in SaaS, FinTech, and accounting operations, I bridge the gap between technical integration and customer value. Skilled in Success Planning, QBR/EBR facilitation, stakeholder engagement, and cross-functional project management, I’ve delivered retention rates of 94%+ GRR / 100% NRR, reduced onboarding cycles by 33%, and driven 15% YoY expansion growth.I’m passionate about transforming challenges into opportunities—helping customers unlock efficiency and long-term value with SaaS.Let’s connect to share ideas on customer success, SaaS implementations, or process automation.
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