Ebonie Lee Little
Customer Experience Agent @Ramp
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Agent @Ramp
Denver, CO, US
Serve as first-line support for Ramp customers via phone, chat, and email• Troubleshoot product issues across corporate cards, expense management, bill pay, and procurement• Own cases end-to-end and drive escalations through internal teams until resolved• Meet and exceed CSAT, QA, and speed-of-service targets• Surface customer insights and product feedback to help Ramp improve and scale• Adapt quickly to AI-powered workflows and evolving tooling in a fast-paced fintech environment
EDUCATION
The Bronx High School of Science
HS Diploma, Japanese, Math, Science, Technology
Williams College
B.A., Japanese Language and Literature, International Studies
SKILLS
ABOUT EBONIE LEE LITTLE
I started in technical support at Mailchimp, troubleshooting for a global SaaS user base before moving into software engineering in test, where I spent six years building Playwright automation, performance monitoring infrastructure, and test tooling through Mailchimp\'s acquisition by Intuit. Now I\'m bringing that full loop back to the front line as a Customer Experience Agent at Ramp, one of the fastest-growing fintech companies in the country. End-to-end testing taught me to know a product completely from the customer\'s point of view; precisely what CX requires. Before Mailchimp I worked across customer-facing, operations, and data roles in education technology, events, and nonprofits. I pick up new tools and domains fast and I document everything.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.