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Amelio Mansour
Cmdb Process Improvement Analyst @Ally
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WORK HISTORY
Cmdb Process Improvement Analyst @Ally
Detroit, MI, US
Drive organizational change, independently identify opportunities for process improvement, and develop solutions.• Developed and implemented an automated process within ServiceNow for creating CMDB CI relationships, eliminating manual effort for Configuration Management, saving 60+ hours a month.• Lead CSDM Migration project for platform to align with ServiceNow’s best practice recommendation.• Developed an automated process between Microsoft Power Automate and ServiceNow to analyze CMDB data and alert the configuration management team on critical events, addressing undiscovered gaps.• Designed a process to monitor onboarding progress for new CMDB principal classes, improving visibility and reporting into key KPIs.
EDUCATION
Oakland University
Bachelor's degree, Information Technology
ABOUT AMELIO MANSOUR
Result driven individual with software development experience and a knowledge of a…
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