Amanda Murillo

Experience

1. Retail Analyst Iii

   Duquesne Light Company

   Sep 2022 — Present

   Maintain a thorough understanding of internal and Pennsylvania Public Utility Commission (PUC) policies related to EGS operations.• Provide exceptional customer service by managing the Supplier Service Center mailbox, reviewing and responding to inquiries from suppliers, billing agents, and internal departments in a timely and professional manner.• Analyze and report on KPIs and performance metrics to identify trends and support decision-making.• Collaborate with cross-functional teams within the meter-to-cash operations to resolve usage and billing issues• Work within the Electronic Data Interchange to review quality assurance and accuracy• Conduct excellent working relationships with other departments in the meter to cash operations to resolve complex issues• Complete daily, weekly, and monthly supplier payment reconciliation• Perform complex billing analysis to resolve issues as well as handle a variety of information requests and support special projects as needed• Participate in cross-training and knowledge-sharing initiatives within the Supplier Services and Billing teams• Research and prepare along with participate in all PUC Complaints• Identify and implement process improvements; update business process documentation as needed.

Education

• California University of Pennsylvania

  Bachelor's degree

  2010 — 2013