Amanda Pinkham

Senior Business Consultant @Medica

A collaborative role working closely with cross-functional leaders, vendors and employees at all levels. Evaluating, documenting, designing, managing and monitoring the end-to-end processes and underlying systems. Supporting teams using skills in industry analysis, project management and organizational change management (OCM). • Project Leadership: Lead and coordinate multiple cross-functional teams to drive key process improvement projects, including Provider Contracting Alignment, Single Case Agreements, and Provider Termination processes.• Process Optimization: Identified inefficiencies in provider contracting processes and external vendor software capabilities, recommending solutions that could reduce manual work, improve efficiency, and enhance accuracy.• Strategic Recommendations: Developed and presented recommendations to senior leadership for policy standardization, improving provider directory accuracy, and setting thresholds for single case agreements.