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Amanda Goudeau
Co-founder @Empathetic Intuition
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WORK HISTORY
Co-founder @Empathetic Intuition
Empathetic Intuition was founded to close a crucial gap in healthcare: bridging operational excellence with the human experience in Patient Access teams. We pioneered Empathetic Operational Excellence™, helping Patient Access Leaders turn their teams into high-performing, burnout-proof powerhouses that deliver elite patient experiences — without adding staff or extra budget.I work directly with Patient Access Leaders to uncover hidden inefficiencies, align culture, and unlock the full potential of their existing people, tools, and workflows through proprietary transformation strategies grounded in empathy, precision, and measurable impact.Key Impact Stories:Eliminated daily queues of cases at a major hospital by replacing outdated manual steps with streamlined, team-driven workflows—reducing backlog to just 10 cases per day and significantly improving physician-patient interactions, all without adding headcount or new systems.2,471% Growth in Orthopedic Scheduling — Without Additional StaffElevated an underperforming department to a 6-month-booked, high-demand service line by boosting efficiencies and referrals while using existing resources.96% Faster Referral Turnaround — Boosting Access and MoraleReduced referral processing from 7 days to 2 hours at a children’s hospital through workflow realignment and team collaboration — improving patient access, family satisfaction, and staff engagement.Executives: Empower your Patient Access Leaders today with our upcoming first book—currently in development—which helps identify hidden inefficiencies as part of the Golden Standard Library. Click the link in bio to get complimentary access to the Empathetic Excellence Ecosystem™ and scroll down the welcome page to join the exclusive waitlist for our first book launch.
EDUCATION
Waldorf University
Associate of Arts, Leadership Communication
ABOUT AMANDA GOUDEAU
Still believe fixing Patient Access means massive tech upgrades or hiring sprees?…
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