Alvaro Forteza
Bar Manager Supervisor L Food & Beverage Team Leader @Clayton Hotels
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WORK HISTORY
Bar Manager Supervisor L Food & Beverage Team Leader @Clayton Hotels
Dublin, IE
Lead overall operations of the Hotel Bar as Head of Department, from organising weekly staff rosters to ensuring timely purchasing and inventory control of bar stock to maintain smooth service flow. Led a team of 23 staff members with a strong focus on professional development through structured on-the-job training and continuous learning via the company’s online platform.
EDUCATION
Itp Audef
Entrenador de Futbol Categoria A, Entrenamiento/Entrenador deportivo/Preparador físico
Liceo Zorrilla
"Bachillerato", Medicina
LISA Institute - Seguridad, Inteligencia, Ciberseguridad y Geopolítica
Cyber/Computer Forensics & Counterterrorism , Cyber/Computer Forensics and Counterterrorism
LISA Institute - Seguridad, Inteligencia, Ciberseguridad y Geopolítica
Cybersecurity Analyst Certificate
ABOUT ALVARO FORTEZA
15+ years of experience leading multicultural teams to execute medium to large-scale global technology transformation and SaaS implementation projects for startups and established businesses within diverse sectors. Successful in driving seamless migrations and integration of e-commerce websites and digital platforms and systems (CRM, Database, LMS) with minimum service disruption, elevated client experience, and improved business efficiency. Strong problem-solving, analytical, and troubleshooting skills with proven abilities in providing multi-tier contact and incident resolution support to thousands of users with hardware, software, and application issues. Sound working knowledge of Software Development Lifecycle (SDLC), Scrum / Agile frameworks, change adoption, and user acceptance testing within client-facing projects. Record of fostering communications between internal / external stakeholders and teams to improve digital products, create excellent UX, and transform the customer journey: • Led a comprehensive evaluation of three (Learning Management System (LMS) platforms by testing migration features and tools, resulting in adopting the platform that met stakeholder expectations and project goals. • Launched various digital products, including Shopify and WordPress-based e-commerce websites and mobile / web applications. • Resolved a critical post-approval platform mismatch by conducting an in-depth analysis and presenting a data-backed case for switching platforms while securing client agreement despite increased costs, leading to a widely praised final product. • Transitioned from Sitecore to Salesforce globally, maintaining operational continuity managing a high-level migration project. • Collaborated within the Project Management team on a large-scale Sabre platform technology migration to Salesforce, ensuring alignment with organisational goals and stakeholder needs.
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