Alnisa S.
Director, Call Center Operations at EmblemHealth - 55 Water Street, New York, NY
- Role
- Director Call Center Operations at EmblemHealth
- Location
- Union, NJ, US
- LinkedIn followers
- 500 followers
About Alnisa S.
Healthcare operations, claims management, and customer service leader with 15+ years of experience in optimizing managed care programs, physician/vendor partnerships, and employee policies/training to help deliver appropriate cost-optimal care. Contact me to hear more about how I can support your healthcare organization.
Experience
Director Call Center Operations
Sep 2025 — Present · NY, US
Lead the call center operations at EmblemHealth, ensuring exceptional customer service for our valued members. • Foster a culture of excellence, promoting quality support and member satisfaction in every interaction. • Oversee daily operations, implementing best practices to enhance team performance and service delivery.
Education
Saint Peter's University
MBA, Risk Management
2009 — 2011
Rutgers University–Newark
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
2000 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.