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Director Call Center Operations @EmblemHealth
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WORK HISTORY
Director Call Center Operations @EmblemHealth
NY, US
Lead the call center operations at EmblemHealth, ensuring exceptional customer service for our valued members. • Foster a culture of excellence, promoting quality support and member satisfaction in every interaction. • Oversee daily operations, implementing best practices to enhance team performance and service delivery.
EDUCATION
Saint Peter's University
MBA, Risk Management
Rutgers University–Newark
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
ABOUT ALNISA S.
Healthcare operations, claims management, and customer service leader with 15+ years of experience in optimizing managed care programs, physician/vendor partnerships, and employee policies/training to help deliver appropriate cost-optimal care. Contact me to hear more about how I can support your healthcare organization.
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