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Ricardo J. Almeida
Service Quality Manager for M2m Iot Volte @T-Digital by Deutsche Telekom
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WORK HISTORY
Service Quality Manager for M2m Iot Volte @T-Digital by Deutsche Telekom
Driving operational efficiency and ensuring top-tier voice service delivery within the M2M IoT space- Focused on aligning DevOps practices with quality management to enhance customer experience and service performance.
EDUCATION
Iscte - Instituto Universitário de Lisboa
Master's degree, Engenharia de Telecomunicações e Informática
Instituto Superior de Engenharia de Coimbra
Bacharelado e Licenciatura, Engenharia Electrotécnica
University of California, Berkeley
Business Innovation International Programme
Porto Business School
The Digital MBA, Master of Business Administration
SKILLS
ABOUT RICARDO J. ALMEIDA
MBA | Telecommunications Expert | Technical Management | Strategic LeadershipMBA-qualified Telecom leader with 12+ years of international experience spanning Portugal, Germany, Paraguay, the UK, and Greece. Proven track record of driving high-availability voice-service operations (IMS/VoLTE/M2M) for Deutsche Telekom\'s IoT division and managing DevOps squads through complex vendor migrations. Seeking to leverage deep technical expertise in network automation, IoT connectivity, and emerging AI/ML-driven network management to transition into a senior management or Telecom AI role in 2025 and beyond.
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