Allison Gamache

Customer Service Manager, Satellite Communications @SES Satellites

Miami, FL, US
EMAILS
a••••••••@ses.com
MOBILE NUMBERS
+13•••••••51

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WORK HISTORY

Mar 2019 — Present

Customer Service Manager, Satellite Communications @SES Satellites

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Miami, FL, US

Responsible for managing the Program delivery, maintaining operational performance, KPIs and SLAs, and driving service quality and long term success.Align and coordinate with various departments across the organization, to ensure the on-time delivery of business critical services.

EDUCATION

2003 — 2007

Washington State University

Bachelor's degree, Marketing

2012 — 2013

Miami Dade College

School of Engineering and Technology, CCNA

SKILLS

BudgetsProgram ManagementTeam BuildingManagementMicrosoft CrmNegotiationProposal GenerationVoipMicrosoft OfficeSalesforce.comApplicant Tracking SystemsWirelessTelecommunicationsOutstanding Interpersonal Communication SkillsCustomer OrientedBilling SystemsIpProject ManagementCross-Functional Team LeadershipRevenue AssuranceProject CoordinationTravel PlanningSales PresentationsTeam LeadershipProduct ManagementCustomer SupportVsatContract NegotiationStart-UpsAccount Management

ABOUT ALLISON GAMACHE

Experienced Program Manager with a demonstrated history of working in the aerospace/satellite telecommunications industry (GEO, MEO, & LEO). Skilled in business processes, project management, customer relationship management with strong interpersonal and analytical skills.

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