Allison Graham

Marketplace Support Program Manager @Turo

Phoenix, AZ, US

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Driver of project deliverables and processes to create a unified support experience - Serve as a subject matter expert, clearly communicating shared goals, product dependencies, and timelines to cross functional internal and external teams, including Customer Support, Global Operations, Product, Content, Marketing and Training - Create data-backed business cases to clearly display the need for improvement and additional resources to accomplish our company-wide goals - Advocate for the programs under my care to be sure marketplace support had a voice in upcoming launches and policy changes - Approach problems with creativity and optimism while scrutinizing current policy and procedures for improvement opportunities - Exercise awareness of other department’s constrictions and concerns, and enter into negotiations with empathy and a people-first approach in order to reach my goals and successfully progress along departmental roadmaps - Create actionable customer support processes/guides, and lead trainings for policy and process updates

Otterbein University

Bachelor of Arts (B.A.)