Allison A.
Contact Centre Solutions Engineer Iii (Presales) @Vonage
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WORK HISTORY
Contact Centre Solutions Engineer Iii (Presales) @Vonage
Partner with Account Executives to lead the technical evaluation process, translate discovery-led pain points into tailored demonstrations, and complete detailed project scopes ensuring seamless transition from sales to implementation.Demonstrate advanced AI-powered omnichannel contact centre solution, showcasing the seamless transition of customer journeys across voice, chat, email, and SMS channels simplifying agent experience and improving First Contact Resolution (FCR).Demonstrate deep native integrations with Salesforce and ServiceNow, highlighting automated screen pops, click-to-dial, and real-time data synchronization eliminating fragmented workflows and reducing Average Handle Time (AHT).
EDUCATION
DeVry University
Bachelor of Science (B.S.), Computer and Information Systems
ABOUT ALLISON A.
Highly self-motivated, very outgoing, likable, determined, and thirsty for technical knowledge! My genuine curiosity and interest in people have been crucial to establishing and nurturing strong relationships. I am very passionate about ensuring a customer’s experience exceeds their expectations.If you are looking to add a team player who is eager and wants to learn, I will definitely be a great asset to your organization!
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