Allie Cothren
Director, Customer Concierge @UKG
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WORK HISTORY
Director, Customer Concierge @UKG
EDUCATION
Western Governors University
Bachelor of Education - BEd
SKILLS
ABOUT ALLIE COTHREN
At my core, I’m a teacher — and I’ve carried that mindset into every chapter of my career. I’m energized by transformation — empowering teams, streamlining processes, and turning challenges into opportunities. I believe the best results come from curiosity, collaboration, and a people-first mindset.At UKG, I lead the GTM Services Concierge team — the first stop in a customer’s journey after they sign on. My team guides organizations through the critical handoff between sales and implementation, ensuring every experience feels personal, intentional, and successful.We’re not just onboarding customers — we’re shaping relationships that last. Through empathy, data, and process, we’re reducing churn, increasing CSAT, and creating experiences that scale with excellence.
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