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Vendor Liaison Manager Internal Operations @HMSA
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WORK HISTORY
Vendor Liaison Manager Internal Operations @HMSA
US
The primary function is to act as a bridge between the company and the vendors, ensuring smooth communication, coordination, and collaboration to achieve mutual goals.• Championed a 2-week Admin Services training program, enabling new hires to master policies, tools, and workflows on Day 1 — slashed onboarding 50%(4 weeks → 2). • Architected 12 end-to-end SLA workflows in VISIO,• Engineered daily/weekly/monthly vendor KPI dashboards• Mentored two Administrative Service Specialists • Authored a 45-page project and gap-analysis training manual,
EDUCATION
Arizona State University
Bachelor of Arts, Education
Glendale Community College
Associate of Arts
SKILLS
ABOUT ALLEN GIBSON
I make operations bulletproof — and men’s faith unbreakable. 20+ years leading Medicaid/Medicare call centers and BPO vendors at HMSA, UnitedHealth, CVS Health, FIRSTCARE — plus 18 years of independent consulting for CMS, states, and Fortune 50 plans. At HMSA today: 2-week Admin bootcamp → new hires own workflows Day 1 12 VISIO SLA workflows → 0Meeting the SLA after 12 months of Vendor missing SLA after implementing new end-to-end SLA workflows. Developing KPI dashboards → Provided clear oversight of the vendor operations daily Wrote 45-page gap analysis + New hire training manual Consulting wins (2006–Present): Consolidated nine clinical/non-clinical centers (TEGRIA) Optimized Part D IVR + staffing → cost savings + containment ↑ (CVS Health) Turned around HOLO service desk → KPIs, SOPs, QA forms (ProService) Managed WV TEPMS + SUD Waiver → full deliverables (TEKsystems)Christian Leadership — Mighty Men Ministry: Mentor 6 young pastors in India — weekly Zoom on preaching, planting, shepherding (expanding to 12+ in 2025) Led 20+ men in local cohorts; launched six new Mighty Men chapters across the USA. Delivered 12+ men’s faith seminars on marriage, fatherhood, purpose, and servant leadership Built small-group frameworks rooted in Scripture, prayer, and real-life application Open to: speaking, coaching, or launching Mighty Men chapters / pastoral cohorts globallyPast ops wins: 400+ BPO agents · 65-agent center · 200+ community events Open to: Vendor Operations Director BPO Relationship Manager Call Center Operations Leader Men’s Ministry Speaker / Program Lead(HI or Remote)Message me — Message me — let’s make your Operations run like clockwork and build your next men’s Christian Leadership events.
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