Allan L.
Senior Leader, Customer Success and Pmo Digital Operations @Ciena
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WORK HISTORY
Senior Leader, Customer Success and Pmo Digital Operations @Ciena
Greenville, SC, US
I\'m now the proud owner of a whole toolbox\'s worth of enablement:• Gainsight• Kantata• Internal skills database solution• Freshdesk contact center• A big ol\' pile of PowerBI reportingMy mission: make sure those I serve can best serve our customers. To do this, I use a blend of user feedback and technical expertise to bridge the gap between wants and wins.
EDUCATION
Greenville Technical College
Network Admin, Database Construction, Information Management, Business Management, Network Architecture
Barnett's Bicycle Institute
BAM, SWL, BRO, MSD, ESS, & SST, Bicycle Mechanics and Repair Technology/Technician
ABOUT ALLAN L.
I help empower all of the Success professionals at Ciena do what they do best: engage our customers. That\'s either through digital enablement, digital outreach, or just generally getting policy out of the way of people.In a past life (and for fun in the current one) I consulted on and built a lot of conversational chatbots and language models for a wide variety of use cases.Do I miss it? Yes. Do I love what I currently do? Also yes. Will I keep growing in new directions? Absolutely.
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