Allan L.
Senior Leader, Customer Success and PMO Digital Ops/Professional 🐈 Wrangler @ Ciena
- Role
- Senior Leader, Customer Success and Pmo Digital Operations at Ciena
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Allan L.
I help empower all of the Success professionals at Ciena do what they do best: engage our customers. That\'s either through digital enablement, digital outreach, or just generally getting policy out of the way of people.In a past life (and for fun in the current one) I consulted on and built a lot of conversational chatbots and language models for a wide variety of use cases.Do I miss it? Yes. Do I love what I currently do? Also yes. Will I keep growing in new directions? Absolutely.
Experience
Senior Leader, Customer Success and Pmo Digital Operations
Nov 2025 — Present · Greenville, SC, US
I\'m now the proud owner of a whole toolbox\'s worth of enablement:• Gainsight• Kantata• Internal skills database solution• Freshdesk contact center• A big ol\' pile of PowerBI reportingMy mission: make sure those I serve can best serve our customers. To do this, I use a blend of user feedback and technical expertise to bridge the gap between wants and wins.
Education
Greenville Technical College
Network Admin, Database Construction, Information Management, Business Management, Network Architecture
1999 — 2002
Barnett's Bicycle Institute
BAM, SWL, BRO, MSD, ESS, & SST, Bicycle Mechanics and Repair Technology/Technician
2011 — 2011
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