Robin Alkein

WORK HISTORY

EDUCATION

ABOUT ROBIN ALKEIN

Extensive work in diverse WAN hardware including routers,(Cisco ISR/ASR, Netopia, Linksys, Edgemarc, Adtran, and Various DSL bridge/RoutersExtensive work on Layer 3 and Layer 2 switch configuration on Alcatel, Summit, Cisco, Adtran Switches.Experience of Voice Over IP (VoIP) using Cisco, Polycom, Yealink, Avaya IP phones, and Nortel i200X phonesExtensive work on Multi-Channel Contact Center solutionsIntegration with CRM/ERP/ATS/G-suite/Microsoft (both out of the box integration and leveraging APIs)Experience on SIP Trunking Experience of VOIP H.323, MGCP, AND SIP protocol Experience on Nortel MCS, Broadsoft, Sylantro, M6, HCS, Asterisk, and propitiatory Soft Switch Platform, ShoreTel, Avaya, and Cisco IP Telephony. Extensive knowledge of WAN technology including PTP, MPLS, MetroE, SD-WAN and Private IP. Configured and troubleshot site-to-site VPN connectivity to customer networks and access VPN for internal Operation users using various VPN tunneling topologiesExtensive work on Diverse security devices such as Soniwall, Netscreen, Watchguard, and Netopia Firewall configuration including VPN setupCapable of Setting up Active Directory on Windows Environment with Enterprise Exchange Familiar with Different Media types: Cat6/Cat5/Cat3 Standards. Optical Fiber Splicing and Cable Management. Capable of implementing LAN and WAN Network TopologyFamiliar in installing, troubleshooting, and working with Windows OSKnowledge of Various IP Telephony PBX’sSpecialties: Microsoft Certified Systems Engineer (MCSE) Cisco Certified Design Professional (CCDP) Cisco Certified Design Associate (CCDA) Cisco Certified Network Associate (CCNA) IIUC Implementing Cisco IOS Unified Communications (IIUC) CCNA Voice Cisco Life Cycle ExpressConvergence Technologies Professional