Alissa Klausing

Branch Manager @Staffquick

US

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.• Increased revenue growth through successful marketing campaigns and partnership development.• Managed centralized marketing resources for entire area.Improved marketing to attract new customers and promote business.• Supported client relationship management by addressing concerns promptly and professionally, leading to higher retention rates.• Mentored junior team members providing guidance on effective sourcing techniques, interview methodologies, and client relationship management.