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Alicia McGowan
Senior Program Lead, Customer Experience @iA
Binghamton, NY, US
EMAILS
a••••••@iarx.com
MOBILE NUMBERS
+16•••••••30
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WORK HISTORY
Feb 2024 — Present
Senior Program Lead, Customer Experience @iA
Johnson City, NY, US
EDUCATION
2004 — 2006
Regis University
Masters, Business Administration
2001 — 2004
Binghamton University
B.A, History, English Literature
SKILLS
Multi-Channel MarketingEmployee TrainingLead GenerationSchedulingMicrosoft OfficeSalesAvayaEmail MarketingOutlookMarketingAccount ManagementProcess SchedulerMarketing CommunicationsCall CenterMarketing StrategyTeam BuildingManagementCustomer RelationsDirect MarketingStrategic PlanningEmployee RelationsCustomer Relationship Management (Crm)Customer SatisfactionTrainingSales OperationsCustomer ServiceLeadershipAnalysisSales ManagementCall CentersInventory ManagementCoaching
ABOUT ALICIA MCGOWAN
Manager experienced in organizational structure with strong verbal and written…
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