Alicia McGowan
Customer Experience Program Leader at IA
- Role
- Senior Program Lead, Customer Experience at iA
- Location
- Binghamton, NY, US
- LinkedIn followers
- 500 followers
About Alicia McGowan
Manager experienced in organizational structure with strong verbal and written…
Experience
Senior Program Lead, Customer Experience
Feb 2024 — Present · Johnson City, NY, US
Education
Regis University
Masters, Business Administration
2004 — 2006
Binghamton University
B.A, History, English Literature
2001 — 2004
Skills
- Multi-Channel Marketing
- Employee Training
- Lead Generation
- Scheduling
- Microsoft Office
- Sales
- Avaya
- Email Marketing
- Outlook
- Marketing
- Account Management
- Process Scheduler
- Marketing Communications
- Call Center
- Marketing Strategy
- Team Building
- Management
- Customer Relations
- Direct Marketing
- Strategic Planning
- Employee Relations
- Customer Relationship Management (Crm)
- Customer Satisfaction
- Training
- Sales Operations
- Customer Service
- Leadership
- Analysis
- Sales Management
- Call Centers
- Inventory Management
- Coaching
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