Alicia Brock
Retail Training Store Manager @T-Mobile
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WORK HISTORY
Retail Training Store Manager @T-Mobile
Fresno County, CA, US
Responsible for hiring, training, and sales coaching 11 direct reports including 2 Retail Associate Managers in a competitive sales and commission environment. Onboard, train and certify all new employees for Fresno District. Manage all employee performance using bi-weekly 1:1 coaching, weekly sales process observations, customer experience and mid -year and annual performance reviews. Business operations including finance auditing, daily and monthly scheduling, monitoring overtime, planogram, and product training.
EDUCATION
Ashford University
Bachelor's degree, Business Leadership
Los Medanos College
Associate of Arts and Sciences (A.A.S.), Business/Corporate Communications, 3.5
The University of Arizona Global Campus
Bachelor's degree, Human Resources Management and Services
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