Alexis Blackstock
Technical Sales Specialist @Virginia Lottery
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WORK HISTORY
Technical Sales Specialist @Virginia Lottery
Richmond, VA, US
Led post-sales technical support and solution demonstrations, improving client satisfaction by 15% and maintaining a 95% retention rate. Acted as Subject Matter Expert in CRM and SaaS integrations, aligning technical solutions with client goals and desired outcomes. Conducted User Acceptance Testing for cloud-based portals, ensuring operational efficiency and user satisfaction. Collaborated with internal teams and created success plan to resolve customer issues and drive product adoption. Reviewed Functional Requirement Documents to ensure seamless development and deployment.
EDUCATION
Southern New Hampshire University
Master of Science - MS, Marketing
Virginia Commonwealth University
Bachelor of Science - BS, General Sales, Merchandising and Related Marketing Operations
ABOUT ALEXIS BLACKSTOCK
Strategic and technically adept Technical Sales Specialist with over 6 years of experience driving client success across SaaS and cloud-based solutions. I specialize in post-sales strategy, CRM integrations, and technical account management—translating complex challenges into scalable, user-friendly solutions. At the Virginia Lottery, I’ve led initiatives that improved client satisfaction by 15%, managed cloud migrations for over clients, and earned the Director’s MVP Award for my role in a major conversion project.With a Master’s in Digital Marketing and certifications in Azure Fundamentals, Product Management, and Sales Engineering, I bring a unique blend of technical expertise and business acumen. I thrive in cross-functional environments, delivering impactful demos, facilitating onboarding, and ensuring long-term client retention.Let’s connect if you\'re passionate about customer success, cloud innovation, or building solutions that truly make a difference.
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