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Alexi Abramovich
Senior Customer Success Manager, Enterprise Saas Portfolio 12m Arr @Firstup
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WORK HISTORY
Senior Customer Success Manager, Enterprise Saas Portfolio 12m Arr @Firstup
Phoenix, AZ, US
Serve as a strategic partner to a diverse portfolio of high-value enterprise clients, driving program success and measurable business outcomes across $12M+ in annual recurring revenue. Develop and execute comprehensive success plans aligned to customer objectives, ensuring long-term retention, satisfaction, and growth.Key responsibilities include:Advising clients on platform best practices, enablement strategies, and industry trends to support enterprise-wide adoptionLeading onboarding, training, and value realization initiatives to accelerate time to valueCollaborating cross-functionally with Product, Services, and Sales to deliver a seamless post-sale experienceProactively identifying expansion opportunities and program optimization strategies to support customer goalsConsistently delivering verified business impact through data-backed reporting and executive alignmentFocused on building long-term, trusted partnerships while maximizing engagement, product usage, and customer advocacy across complex organizations.
EDUCATION
Mogilev State A. Kuleshov University
Linguistics
Minsk School of Olympic Reserve
General Education Development, Advanced sports training. Majored in Soccer
ABOUT ALEXI ABRAMOVICH
Experienced Senior Customer Success Manager with over 9 years of success in the Enterprise SaaS space, partnering with organizations across a wide range of industries and sizes. I specialize in driving strategic customer engagements, maximizing platform adoption, and delivering measurable business outcomes across portfolios exceeding $12M+ ARR.Known for building trusted, long-lasting relationships, I take pride in aligning customer goals with actionable success plans, while championing their voice across cross-functional teams. My work is rooted in data-driven decision-making, proactive communication, and a passion for helping clients unlock the full value of their investment.Outside of work, I’m passionate about golf, hiking, hockey, and environmental sustainability. I love spending time with my incredible wife, our big (and loud!) family, and exploring new places around the world.Always open to connecting, learning, and sharing ideas—feel free to reach out!
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