Alexey Russol

Key Account Director @Fesco Transportation Group

Moscow, RU

As the Key Account Director at FESCO, I am responsible for managing the company\'s most important clients, developing and executing strategic plans to drive growth, and ensuring customer satisfaction with our products and services.My responsibilities include conducting regular business reviews, managing customer inquiries and complaints, and collaborating with cross-functional teams to identify and address issues as they arose. I worked closely with the sales team to identify new business opportunities, close deals, and grow the company\'s portfolio of key accounts.During my tenure, I have achieved impressive results, including driving 20-25% growth per year and concluding several long-term contracts with top clients, resulting in significant revenue increases for the company. I have also implemented a Net Promoter Score (NPS) and client interview program to gain deeper insights into our clients\' needs and expectations, enabling us to continually improve our service delivery and build stronger, more collaborative relationships.Furthermore, I play a key role in establishing a customer-centric culture at FESCO, emphasizing the importance of putting the customer first and delivering exceptional service at every touchpoint. This approach is instrumental in our ability to retain and grow key accounts, while also attracting new business through positive word-of-mouth and referrals.Overall, my experience as Key Account Director at FESCO has equipped me with the skills, knowledge, and experience needed to drive growth, build strong relationships, and deliver exceptional results in any customer-focused role.

Institute of Chartered Shipbrokers

Master's degree, Chartering

Admiral Makarov State University of Maritime and Inland Shipping

Specialist, Transport management

The Russian Presidential Academy of National Economy and Public Administration (RANEPA)

Master of Business Administration - MBA, Business Administration and Management, General