Alexandre Laffaille
Technical Account Manager @UiPath
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WORK HISTORY
Technical Account Manager @UiPath
The Technical Account Manager is an extended part of client’s technical team ensuring automation solutions are running effectively: as a technical advisor, assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversightAssist in technical support for customers to support pre-sales and post-sales processesAddress all product-related queries on timeHold educational and informational training sessions to enable our clients to use UiPath products effectivelyProvide developers with customers’ feedback and contribute to identification and creation of new features or productsPerform initial or secondary investigations and respond to online and phone support requestsDeliver periodic reviews with customers (e.g. Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirementsCollaborate cross-departmentally within UiPath to establish and communicate best practicesBuild and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolioEnsure the quality of your team\'s service delivery, operations, and relationship management
EDUCATION
Polytech Montpellier
Diplôme d'ingénieur, Informatique
IUT Montpellier
DUT, Informatique
SKILLS
ABOUT ALEXANDRE LAFFAILLE
Technical Account Manager at UiPath
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