Alexandra Velilla Etienne

Project Manager Program Management Office @Dropbox

Dublin City, IE

Project Manger - Customer Strategy and Operations - Project Planning and Execution: Define project scope, create detailed work plans, assign tasks, and monitor progress to ensure projects are delivered on time and within budget- Stakeholder Management: Communicate effectively with project stakeholders, including clients, team members, and executives, to gather requirements, address concerns, and manage expectations- Risk Management: Identify and mitigate potential risks that could impact project success, such as technical challenges, resource constraints, or changes in scope- Team Leadership: Lead and motivate project teams to achieve project objectives, provide guidance and support, and resolve conflicts- Tool Migration and AI Implementation: Coordinate and manage the migration of tools and systems to new platforms, as well as the evaluation and implementation of AI software to improve Dropbox processes and enhance customer experience.Global Community Manager - Engagement & User Acquisition - Owning and driving the global engagement strategy of the Dropbox online community- Building and developing the beyond-support areas of the Community- Owning the content calendar and content experiments to increase user engagement- Collaboration with Marketing teams to produce content for diverse campaigns- Developing a new strategy to revive the Super User/ Ambassador Program- Driving user acquisition and traffic to the community (SEO, email, social media)