Alexander Robertson
Director - IT Governance @Nordic Global
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WORK HISTORY
Director - IT Governance @Nordic Global
Philadelphia, PA, US
Established and lead Nordic’s IT front office, tasked with maturing the department’s stakeholder management processes, deepening understanding of operational needs and priorities across a highly matrixed environmentOversee enterprise demand intake for core business applications, ensuring impact, ROI, and bandwidth consumption aligns to corporate and departmental goalsDeveloped quarterly product planning processes to manage (and deliver on) prioritized enterprise needs; improved visibility to delivery timelinesLiaise with executive and department leadership to understand organizational goals and the IT department’s ability to meet strategic and tactical demandReview operational and strategic demand to ensure alignment to current assets, ensuring scalability while maintaining costAdvise on change management activities and portfolio/program/project alignment, including identification of communication or training gaps across teams and organizational levelsDeveloped standardized monthly department reporting to reflect the value of department activitiesManage ongoing expansion of Executive Dashboard reporting to provide insights suitable for C-Suite consumption, including core financials, utilization, and sales metricsLed an enterprise Workday FIN/PSA, Salesforce CRM, and ATS implementation with 30+ team members; Provided oversight for governance, change, project and cross-functional management activitiesManage a team of 5 governance leads, project managers, and business analysts; Advise on the development of staffing recommendations to meet technical demandDevelop team processes to capture requirements and document functionality gaps; Identify, document, and resolve potential issues proactively by leveraging various support teamsServe as the IT delegate for Nordic’s company award selection committee, which focuses on highlighting excellence in work, customer enablement, and commitment to company values
EDUCATION
EDHEC Business School
Master of Business Administration - Full Time MBA
Bentley University
Bachelor’s Degree, Business Management
ABOUT ALEXANDER ROBERTSON
With over a decade of professional experience, I currently serve as Director of IT Governance at Nordic Global, where I lead initiatives to enhance stakeholder management processes and align IT improvements with corporate priorities. Focused on driving impactful and scalable solutions, I am committed to fostering collaboration, strengthening organizational alignment, and delivering value through governance processes. I help bridge strategic goals with business process and IT capabilities, ensuring operational efficiency in a complex, matrixed environment. My focus remains on creating sustainable processes that enable organizational growth and success.
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