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Alex Rivera
Sr Management Analyst Stormwater Billing Supervisor Itc Coordinator Tpw @City of Fort Worth
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WORK HISTORY
Sr Management Analyst Stormwater Billing Supervisor Itc Coordinator Tpw @City of Fort Worth
Fort Worth, TX, US
Overall program management for utility revenue• Monitor and direct customer account maintenance and billing including monitoring for unbilled accounts and new revenue• Monitor and direct GIS data maintenance and impervious surface measurement including calculation of billing units using GIS tools and analysis of aerial photography• Customer service oversight and quality control including billing dispute resolution and escalated service requests• Optimization of process workflows and technology support• Manage financial accounting and monitor financial trends
EDUCATION
The University of Texas at Arlington
Master of Modern Languag, Spanish Language Teacher Education, Graduate
MCC-Penn Valley
Associate in Arts, Political Science / Criminal Justice
University of Missouri-Kansas City
Bachelors Degree, Political Science Minor emphasis- Criminal Justice
The University of Texas at Arlington
Masters Degree, Public Administration
The University of Texas at Arlington
Bachelor of Spanish, Spanish Language and Literature Minor Emphasis-Political Science
ABOUT ALEX RIVERA
Experienced Acting Senior Administrative Services Manager with a demonstrated history of working in the government administration industry. Skilled in continuous improvement, developing efficiencies, task management, and PeopleSoft ERP applications. Strong administrative professional with a Master of Public Administration focused on Government Finance and Budget and a Master of Arts in Modern Languages from The University of Texas at Arlington.
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