Alessandra Cavalcante Sanches

Reception Clerk @Dhl Express Ireland

County Dublin, IE

Customer Engagement: Conducting direct interactions with customers through face-to-face meetings, email, and phone calls to ensure a seamless experience.• Responsible for generating Invoices, Packing List, AWB.’s and all required customs documentation to ensure shipments are delivered to customers within agreed timeframe.• Logistics Support: Assisting with the redirection, collection, and shipment of parcels, with a focus on export operations.• Parcel Tracking: Performing accurate scanning of parcels at checkpoints to maintain up-to-date tracking information.• Quoting and Registration: Providing customers with price and transit quotes while accurately registering information in relevant systems.• Customer Inquiry Resolution: Addressing customer questions regarding their shipments to ensure they receive precise and timely information.

Universidade Paulista

Bachelor of International Relations, International Business