Alan Crompton

WORK HISTORY

EDUCATION

ABOUT ALAN CROMPTON

A Service Director working in Delivery Assurance, EMEIA, responsibly for Service Assurance on major accounts and projects across the EMEIA region. Previously working as a Senior Service Architect, providing Service Management Consultancy, Pre-sales and Transition Service Design and costing, ITSM Toolset design and on-boarding, including ServiceNow implementations and transformations Previously working as an International Customer Relationship Manager, being accountable and responsible for the delivered Service, Contract Management, P&L Account, Service Transition, winning new business and leading a team of 28 colleagues on a strategic account covering EMEA. Previously Head of Service of a major account for C & WW, with annual revenue of over £18M. I have extensive Service Delivery Management experience in both the Systems Integrator and Telecom Sector, with a successful track record of managing key IT Services for a variety of Customers. Previously working as a Service Architect with a wide range of IT experience, underpinned by various formal qualifications. My skills include the design of a Service or Services, in response to a Customer ITT or RFP. ITIL V2 Manager and ISO my previous responsibilities include identifying, designing and delivering medium-large architectures, strategies and specific solutions, specialising in ITIL Process and Functions. Specialties: ServiceNow, ServiceNow Administration, ITIL V2 and V3, Service Delivery,Customer Realationship Management, Conflict Management, Managing P&L, Margin Maximisation, Designing Service Architecture, Bid Response Documentation, High Level Designs, Delivering to SLA\'s and OLA\'s, Designing and Delivering Service Improvement Plans, Outsource Governanace and Control, Risk Management Major Incident Management, Experienced Outsourcer Service Delivery, Problem Solving, Negotiating, Vendor Management, Lean, Kaizen.