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Alagappan Sudalaimuthu Lakshmanan
Senior Manager - Global Support @Navis
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WORK HISTORY
Senior Manager - Global Support @Navis
Chennai, IN
Drive the recruitment, development, and leadership of a world‑class Global Product Support team, working seamlessly with regional teams in APAC, EMEA, and the Americas to consistently deliver outstanding customer experiences- Lead the Global Product Support organization in partnership with regional teams across APAC, EMEA & the Americas for N4 and Master Terminal (MTN) product(s)- Recruit, develop, and coach a high‑performing global team delivering 24×7 mission‑critical support and best‑in‑class customer experience- Drive cross‑functional collaboration with Product, Sustaining/Engineering, QE, Release & PM to accelerate bug fixes and manage escalations.
EDUCATION
University of Madras
B.A
Annamalai University
M.A
Madurai Kamaraj University
M.B.A (Systems) - Incomplete
St.Xaviers Hr Seconday School
+2
SKILLS
ABOUT ALAGAPPAN SUDALAIMUTHU LAKSHMANAN
Senior IT and Global Product Support leader with 25+ years in maritime and container terminal technology. I build high‑performing, data‑driven support organizations that deliver reliable, business‑aligned solutions for terminals across APAC, EMEA & the Americas with Navis/Kaleris for N4, Master Terminal TOS. I started by building Tuticorin Container Terminal’s IT stack from scratch—from the Terminal Operating System (CITOS) and financials to core infrastructure—then grew into global roles at Navis/Kaleris, leading complex escalations, cross‑functional delivery, and regional/Global Support teams. I’m passionate about coaching teams, strengthening processes, and turning insights into outcomes. My focus: customer success, operational excellence, and scalable global support. Strengths: Technical Product Support Leadership • Customer Success • Escalations • IT Strategy & Infrastructure • Maritime/Terminal Operations • Data‑Driven Decision‑Making • Building & Scaling Global TeamsValue I bring: resilient support operations, faster time‑to‑resolution, higher CSAT, and trusted partnerships with customers and product/engineering.
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