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Amy Turzai Norton
Resource Manager (Msp) @Talent Solutions TAPFIN
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WORK HISTORY
Resource Manager (Msp) @Talent Solutions TAPFIN
Manage team of over 20 Resource Professionals across 12 client accounts in the Energy and Telecommunication sectors, fostering career growth through development discussions and effective performance management.• Collaborate with the Delivery team to monitor and achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).• Design and implement customized support plans for each client, focusing on bandwidth allocation, scorecard metrics, and delivery outcomes.• Optimized the management of bandwidth for assigned clients.• Assist Program managers in planning and allocating resources for various projects, ensuring organizational staffing needs were met.• Support client program managers to deliver workforce solutions, customized and aligned to client contracts • Spearheaded team efforts, including training and assigning work to administrative staff based on engagement size.
EDUCATION
Alverno College
Bachelor's of Art (BA)
SKILLS
ABOUT AMY TURZAI NORTON
Seasoned Workforce Development Expert with a proven track record in crafting dynamic and…
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