Amy Turzai Norton

About Amy Turzai Norton

Seasoned Workforce Development Expert with a proven track record in crafting dynamic and…

Experience

1. Resource Manager (Msp)

   Talent Solutions TAPFIN

   Aug 2021 — Present

   Manage team of over 20 Resource Professionals across 12 client accounts in the Energy and Telecommunication sectors, fostering career growth through development discussions and effective performance management.• Collaborate with the Delivery team to monitor and achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).• Design and implement customized support plans for each client, focusing on bandwidth allocation, scorecard metrics, and delivery outcomes.• Optimized the management of bandwidth for assigned clients.• Assist Program managers in planning and allocating resources for various projects, ensuring organizational staffing needs were met.• Support client program managers to deliver workforce solutions, customized and aligned to client contracts • Spearheaded team efforts, including training and assigning work to administrative staff based on engagement size.

Education

• Alverno College

  Bachelor's of Art (BA)

Skills

• Retaining Customers
• Job Coaching
• Applicant Tracking Systems
• Interviews
• Leadership Development
• New Hire Orientations
• Cover Letters
• Technical Recruiting
• Consulting
• Team Building
• Resume Writing
• Student Financial Aid
• Human Resources
• Career Development
• Hiring
• Interview Preparation
• Screening Resumes
• Career Counseling
• University Relations
• Campusvue
• Job Search
• Manage Client Relationships
• Temporary Placement
• Student Development
• Job Search Strategies
• Recruiting
• Staff Development
• Student Recruiting
• Conflict Resolution
• Enrollment Management
• Employee Training
• Campus
• Marketing
• Training
• Public Speaking
• Cold Calling
• College Recruiting
• Job Fairs
• Admissions
• Coaching