Ajeeta Bakshi

About Ajeeta Bakshi

Senior leader & strategist having over 25 years of rich & insightful experience, with a niche in Service Enablement and Delivery. Have demonstrated excellence in critical Project Delivery and Operations Consultancy for Compliance Adherence, Regulatory Remediation, Risk Management, Robotics Process Automation (RPA) including Testing and Implementation. Expertise spans across Strategy Implementation, Operations Leadership, Process Management & Transition, Customer Engagment among other critical aspects. Possess ability of driving large teams and working closely with multi-location and cross-functional resources. Proven competence in conceptualizing & implementing innovative, pioneering & strategic initiatives leading to top line growth and bottom line improvement. Spearheaded process transformation initiatives; frame work direction and plan for the associates post capability assessment / need analysis Accredited across the career for driving strategic initiatives that have ably delivered improved Operations, higher revenue & profitability, better processes and increased cost efficiency. Key Highlights include: Green Belt and Scrum Certified. Part of the winning team of the Celent Model Bank award for RPA for 2019. Project Lead for the Enterprise’s maiden business integration-cum-transformation project, using Robotics Process Automation (RPA) technology – led successful implementation in a highly regulated process, resulting in savings of over $1.6 M End to end transformation of processes – getting automation ready, determining requirements, establishing procedures for intake, implementation and execution of the project Integrated businesses to reduce handoffs, thereby resulting in reduced turn times. This straight through processing has ensured client delight and additional cost savings.

Experience

1. Senior Vice President- Strategy Execution

   Standard Chartered

   Jun 2023 — Present · Bengaluru, IN

   Responsible for Strategy Execution, developing Service Models and Fulfillment for the COO office of Group Risk Services.

Education

• Columbia Business School

  Executive Education, Digital Business Leadership

  2019 — 2020

• Centre for Management Development, Modinagar

  Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

  1998 — 2000

• Delhi University

  Environmental Sciences

  1992 — 1995

Skills

• Operations Management
• Performance Management
• Crm
• Leadership
• Credit
• Banking
• Risk Management
• Team Management
• Customer Relationship Management (Crm)
• Relationship Management
• Outsourcing
• Six Sigma
• Certified Scrum Master
• Analysis
• Change Management
• Bpo
• Management
• Business Process Improvement
• Process Improvement
• Business Transformation
• Project Management
• Service Delivery
• Call Centers
• Business Development
• Business Analysis
• Vendor Management
• Management Information Systems (Mis)
• Training
• Business Process Outsourcing (Bpo)
• Mis