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Aimee Brown
Sr Director, in Store Operations @Wiser Solutions, Inc.
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WORK HISTORY
Sr Director, in Store Operations @Wiser Solutions, Inc.
Lead international operations teams supporting Wiser’s in-store product suite, with responsibility for service quality, productivity, cost management, and team engagement. Develop scalable operational processes and performance frameworks that enable consistent achievement of internal and external KPIs across a distributed workforce.Key Accomplishments:• Realized 6% YoY reduction in costs through development of efficient processes. • Boosted crowd coverage by 6% YoY impacting customer satisfaction and retention. • Established clear operational objectives for in-store teams, improving productivity, cost management, service quality, fostering team engagement and development.• Partner with marketing & cross-functional teams to design engagement initiatives that motivate & activate a distributed network of gig contributors, ensuring consistent supply coverage & execution quality. • Leverage AI-enabled tools to accelerate operational analysis, improve workflow documentation, & support complex problem solving, helping teams identify gaps, evaluate performance trends, & move from insight to action quickly.
EDUCATION
Arizona State University
Bachelor of Arts - BA
Evergreen Valley College
Associate of Science - AS
SKILLS
ABOUT AIMEE BROWN
I am an operations leader passionate about transforming complexity into clarity and building systems that scale.My experience spans organizational consolidation, workforce planning, process improvement, and performance optimization. Whether redesigning workflows, reducing costs, improving execution or leading multi-region transitions, I focus on creating systems that are measurable, repeatable, and sustainable.I am increasingly focused on how AI-enabled tools can improve operational analysis and workflow automation, enabling teams to move from insight to action more quickly.I work closely with partners across product, engineering, go-to-market and operations to translate business strategy into execution. Often serving as the connective tissue between teams, I align product vision, technical capabilities, and operational processes to deliver measurable business outcomes.I thrive in fast-moving environments where strategy meets execution — aligning teams, technology, and metrics to deliver results that matter. Above all, I believe operational success comes from empowering people to do their best work through clarity, collaboration, and accountability.
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