Aidan Gutman
Program Lead @Q4
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WORK HISTORY
Program Lead @Q4
Lead the Digital Conferencing program for contract hires, including recruitment planning, onboarding, coaching, and retention- Serve as the primary point of contact for contract hires for guidance, feedback, and support- Lead regular coaching sessions to elevate performance and ensure consistency across the team- Develop performance KPIs and quality assurance processes to maintain excellence in client delivery- Develop quarterly workforce plans to ensure adequate coverage for Digital Conferencing events, based on forecasted call volume and client activity- Track and analyze performance data to identify capacity risks, training needs, and optimization opportunities- Build and maintain scalable operational processes for scheduling, feedback, and ongoing communications with contract staff- Continuously refine onboarding and enablement materials for consistency, efficiency, and engagement- Recommend process improvements to enhance efficiency, quality, and scalability.
EDUCATION
Sheridan College
Graduate Certificate with High Honours, Journalism - New Media
York University
Bachelor of Arts (B.A.), Theatre/Theater
SKILLS
ABOUT AIDAN GUTMAN
Program Lead at Q4
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