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Ahmad Mahmud
Case Manager @Ford New Zealand
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WORK HISTORY
Case Manager @Ford New Zealand
Auckland, NZ
Key Responsibilities:Customer Case Handling: Manage and resolve customer concerns related to Ford vehicles, ensuring timely and effective solutions.Warranty & Recall Assistance: Verify warranty coverage, recall eligibility, and guide customers through repair processes.Technical Support Coordination: Liaise with dealerships, service teams, and technical specialists to diagnose and resolve vehicle issues.Claims & Documentation Management: Process customer claims, review diagnostic reports, and maintain accurate case records.Customer Communication: Provide clear and professional updates via phone and email, ensuring a high level of customer satisfaction.Escalation Management: Handle complex cases and escalate unresolved issues to higher management when necessary.Service Recovery & Goodwill Assistance: Assess goodwill requests and offer solutions to enhance customer loyalty.Compliance & Policy Adherence: Ensure all case resolutions align with Ford policies and industry regulations.
EDUCATION
University of Auckland
Bachelors in Information Systems
Pakuranga colleague
High School
SKILLS
ABOUT AHMAD MAHMUD
Extensive background in business development and management, computer networking…
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