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Cx @ING
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WORK HISTORY
Cx @ING
EDUCATION
University of Warsaw
Doctor of Philosophy (Ph.D.)
University of Warsaw
Master's degree
ABOUT AGATA NOWOTNY
As a CX Lead at ING with over four years of experience, I specialize in user research, service design, and facilitation. My work supports the development of customer-centric solutions that drive innovation and enhance user experiences. At ING, I contribute by leveraging research methods to uncover insights and create impactful strategies that align with organizational goals. Beyond my role, I engage with design and cultural discourse through writing and curatorial activities, reflecting my commitment to blending creativity with practical applications. My mission is to bridge social phenomena and design processes, fostering innovation and fresh perspectives that benefit both teams and customers.
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