Adrian Cave
Senior Delivery Lead @SSE plc
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WORK HISTORY
Senior Delivery Lead @SSE plc
Reading, GB
I play a pivotal role in delivering a large-scale enterprise project for SSEN Distribution. • Manage a multi-million-pound budget, ensuring optimal resource allocation and cost efficiency. • Direct a large team, fostering collaboration and accountability to meet project deadlines. • Enhancing project delivery through strategic partnerships with third-party vendors, improving service quality.
EDUCATION
Crawley College of Technology
HNC Dist, Business Information Technology
ABOUT ADRIAN CAVE
Strategic IT Service & Operations Leader | Driving Technology & Operational Excellence**Experienced IT leader with 20+ years delivering global tech initiatives across healthcare, retail, energy, and automotive. Skilled in building high-performing teams, optimizing service delivery, and leading multimillion-pound programs. Expert in ITSM, observability, Agile/DevOps, and cloud—creating resilient, automated, customer-focused ecosystems. Proven in cost reduction, efficiency gains, and cyber resilience. Open to leadership opportunities and professional connections.**Core Skills** IT Operations Strategy • Service Management • Cloud Migration • Vendor Governance Observability • Agile/DevOps • Cybersecurity Collaboration • Data Platform Engineering **Career – Head of Enterprise Service Management & Ops (2022–2023)** Built global Command Centre integrating Networks, Infra, Apps & Field Tech. Saved £600K/year via ServiceNow-XMatters automation. Cut MTTR by 30% and major incidents by 20%. Automated SIEM/CDN alerts to boost cyber resilience.**Nuffield Health – Head of Tech (Interim) & Principal Service Manager (2023–2025)** Stabilized tech ops across 37 hospitals in 3 months; secured £1.4M funding. Implemented full ITSM framework, improving recovery and supplier performance. Embedded observability via New Relic; aligned DevOps and incident response. Led agile/waterfall teams; delivered 3 major projects and diagnostics platform.**Centrica (British Gas) – Head of Incident, Problem & Capacity (2014–2022)** Reduced P3–P5 incidents by 20% and major outages by 25%. Delivered £3M AppDynamics observability platform. Scaled Smart Metering for 7M+ devices, billions of nightly reads. Migrated British Gas Online to AWS; integrated DevSecOps, reducing downtime.**SSEN Distribution – Senior Delivery Lead (Contract)(2025–Present)** Leading £6M enterprise delivery across multi-vendor landscape. Strengthened partnerships for scalable, high-quality service outcomes.**Key Achievements**- £600K annual savings at ASOS via automation - 30% faster incident resolution at Centrica - £3M observability platform delivered - Stabilized Nuffield’s diagnostics unit in 90 days - Delivered Honda UK’s enterprise data warehouse - Led UK’s first Smart Prepayment meter rollout **Certifications** ITIL V3 Foundation (Certified) • ITIL V4 Foundation (Trained) EFQM Assessor • Business Process Mapping • Software Project Management
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